TErms & Conditions

Effective Date: 01/01/2025
Last Updated: 02/05/2026

These Terms and Conditions ("Terms") govern your use of the Converter Agency website (Converter.Agency and ConverterAgency.com) and our sales conversion coaching services (the "Services"). By accessing our Site or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, booking a session, or purchasing a coaching package, you agree to these Terms, our Cancellation & Refund Policy, and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract to use our Services.

If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Services Provided

Converter Agency provides sales conversion coaching services designed to help service-based businesses improve lead conversion rates and close more deals.

Our Services include:

  • Monthly 1-hour Google Meet coaching sessions

  • Post-session recaps with actionable tactics

  • Session recordings and transcripts

  • KPI tracking and progress monitoring

  • Quarterly recap manuals (6 and 12-month packages)

  • Annual sales playbook (12-month package only)

Our Services do NOT include:

  • Guarantees of specific revenue increases or results

  • Marketing campaign creation or management

  • Legal, financial, or tax advice

  • Direct sales services on your behalf

4. Account Registration

To use our Services, you must create an account and provide accurate, complete, and current information.

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or provided false information.

5. Payment and Billing

Pricing:
All pricing is displayed on our website and is subject to change. Current pricing applies to your purchase at the time of signup.

Payment Terms:

  • All packages require monthly recurring payments for the duration of your contract term (3, 6, or 12 months)

  • Payments are processed automatically on the same day each month

  • You must provide a valid payment method (credit card, debit card) at signup

  • Failed payments may result in account suspension and late fees (see Cancellation & Refund Policy)

Taxes:
You are responsible for all applicable taxes, duties, and fees related to your purchase. Prices do not include taxes unless otherwise stated.

Payment Processor:
Payments are processed through secure third-party payment processors. We do not store your full credit card information.

6. Cancellation, Refunds, and Early Termination

Please refer to our Cancellation, Rescheduling & Refund Policy for complete details on:

  • Payment terms and monthly billing

  • Refund policy (all payments are non-refundable)

  • Early termination fees

  • Failed or declined payments

  • Rescheduling procedures

  • Pause policy for Maximum Profit Package

7. Rescheduling and Attendance

Rescheduling: Sessions may be rescheduled with at least 48 hours notice. Rescheduled sessions must occur within 2 weeks of the original date.

Missed Sessions: If you miss a session without rescheduling, that session is forfeited.

Our Rescheduling: We may reschedule sessions due to coach availability, holidays, or emergencies. We will provide at least 48 hours notice and offer alternate times.

8. Intellectual Property

Our Content:
All content on our Site, including text, graphics, logos, images, videos, and software, is the property of Converter Agency or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or create derivative works from our content without permission

  • Use our trademarks, logos, or branding without written consent

  • Reverse engineer, decompile, or disassemble any software or technology on our Site

Your Content:
You retain ownership of any information, materials, or content you provide during coaching sessions. By sharing this content with us, you grant Converter Agency a non-exclusive, royalty-free license to use it solely for the purpose of delivering coaching services.

Session Materials:
Session recordings, transcripts, and recaps are provided for your internal business use only. You may not share, sell, or distribute these materials publicly without our consent.

9. Testimonials and Case Studies

We may request permission to use your business name, logo, and feedback in testimonials or case studies. You are under no obligation to provide this permission. If you agree, we will obtain your written consent before publishing any materials featuring your business.

10. Confidentiality

We respect the confidentiality of your business information. Any proprietary or confidential information you share during coaching sessions will not be disclosed to third parties without your consent, except as required by law.

You agree:

  • Not to share session recordings, transcripts, or proprietary coaching materials with third parties

  • To use the coaching tactics and strategies solely for your own business operations

11. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee:

  • Specific results, revenue increases, or business outcomes

  • That our Services will be uninterrupted, error-free, or secure

  • That any defects or errors will be corrected

You use our Services at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Converter Agency and its affiliates, coaches, employees, and agents shall not be liable for:

  • Any indirect, incidental, consequential, or punitive damages

  • Loss of profits, revenue, data, or business opportunities

  • Damages resulting from your use or inability to use our Services

Our total liability to you for any claim arising from these Terms or our Services shall not exceed the total amount you paid to us in the 12 months prior to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Converter Agency and its affiliates, coaches, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our Services

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Any information or content you provide to us

14. Termination

We reserve the right to suspend or terminate your access to our Services at any time if:

  • You violate these Terms

  • You engage in fraudulent, abusive, or illegal activity

  • Your payment method fails repeatedly

  • We discontinue offering the Services

Upon termination:

  • Your access to session recordings, recaps, and materials may be revoked

  • You remain responsible for any outstanding payments or early termination fees

  • Provisions of these Terms that should survive termination (payment obligations, intellectual property, limitation of liability) will remain in effect

15. Dispute Resolution and Governing Law

Governing Law:
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

Dispute Resolution:
Any disputes arising from these Terms or our Services will be resolved through:

  1. Informal Negotiation: Contact us at coach@converter.agency to resolve the dispute informally.

  2. Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in Colorado, USA, under the rules of the American Arbitration Association.

Class Action Waiver:
You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions:
Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

16. Modifications to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Material changes will be communicated via email or a prominent notice on our Site.

Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Cancellation & Refund Policy and Privacy Policy, constitute the entire agreement between you and Converter Agency regarding the use of our Services.

19. Contact Information

If you have questions about these Terms, please contact us:

Converter Agency
Email: coach@converter.agency
Address: PO Box 1773, Gypsum, CO 81637

By using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.