Privacy Policy

Effective Date: 01/01/2025
Last Updated: 02/05/2026

Converter Agency ("we," "us," "our") operates the website Converter.Agency and ConverterAgency.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Site.

Information You Provide:

  • Contact Information: Name, email address, phone number, business name

  • Business Information: Industry, annual revenue, team size, marketing efforts, sales process details

  • Payment Information: Credit card details, billing address (processed securely via our payment processor)

  • Account Information: Username, password, communication preferences

  • Session Information: Notes, recordings, transcripts, and recaps from coaching sessions

Information Automatically Collected:

  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site and store certain information (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our coaching services

  • Process payments and manage subscriptions

  • Schedule and conduct coaching sessions

  • Send session recaps, recordings, and actionable tactics

  • Communicate with you about your account, services, and updates

  • Respond to your inquiries and customer service requests

  • Track KPIs and measure your progress over time

  • Send marketing communications (you can opt out anytime)

  • Prevent fraud, abuse, and security incidents

  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers:
We work with third-party service providers to help us operate our business, including:

  • Payment processors (Stripe, PayPal, etc.)

  • Scheduling tools (Calendly)

  • Video conferencing (Google Meet)

  • Email and communication platforms (Gmail, Google Workspace)

  • Web hosting and analytics (Squarespace, Google Analytics)

These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Business Transfers:
If Converter Agency is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (court orders, subpoenas, government investigations).

With Your Consent:
We may share your information with third parties when you give us explicit permission to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Site.

What are cookies?
Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

Types of cookies we use:

  • Essential Cookies: Required for the Site to function properly (login sessions, security)

  • Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)

  • Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness

How to manage cookies:
You can control and delete cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our Site.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encrypted data transmission (SSL/TLS)

  • Secure payment processing via PCI-compliant payment processors

  • Password-protected accounts

  • Regular security audits and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

How long we keep your data:

  • Account Information: Retained while your account is active and for up to 2 years after termination

  • Session Recordings & Recaps: Retained for the duration of your contract and up to 1 year after completion

  • Payment Information: Processed and stored by our payment processor; we do not store full credit card details

  • Marketing Communications: Retained until you opt out or request deletion

You may request deletion of your information at any time by contacting us at coach@converter.agency.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the information we have about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your information (subject to legal and contractual obligations)
Opt-Out: Unsubscribe from marketing emails at any time
Portability: Request a copy of your information in a machine-readable format

To exercise these rights, contact us at coach@converter.agency.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes, we will notify you by email or through a prominent notice on our Site.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Converter Agency
Email: coach@converter.agency
Address: PO Box 1773, Gypsum, CO 81637