CANCELLATION, RESCHEDULING & REFUND POLICY

All payments are non-refundable once processed. This includes payments for missed sessions, early termination, or any other circumstance.

To cancel before your contract term ends, provide 30 days written notice via email to coach@converter.agency.

Early Termination Fee:
An early termination fee equal to 50% of your remaining contract value will be charged to your payment method on file.

Example:
If you're on the 12-month Maximum Profit Package ($299/month) and cancel after Month 4 with 8 months remaining:

• Remaining contract value: 8 months x $299 = $2,392

• Early termination fee: 50% of $2,392 = $1,196

If a monthly payment fails or is declined, you have 7 days to update your payment method.

After 7 days:

• Coaching sessions are suspended

• A $25 late fee is applied

• You remain responsible for the full contract term

After 30 days of non-payment:

• The contract is considered in breach

• Full remaining contract value plus late fees become due

• The account may be sent to collections

Update your payment method anytime by contacting us at coach@converter.agency.

Sessions may be rescheduled with at least 48 hours advance notice.

How to reschedule:

• Contact us at coach@converter.agency

• Provide 48 hours notice before your scheduled session

• Reschedule within 2 weeks of the original date

Rescheduling requests with less than 48 hours notice are subject to coach availability. If we cannot accommodate a last-minute request, your session for that month is forfeited.

Permanent schedule changes: If you need to change your recurring session time (not just one session), contact us and we'll work with you based on availability.

If you miss a session without rescheduling or providing notice, your monthly session for that period is forfeited.

In some cases, we may provide a written recap based on your previous sessions. This is at our discretion and not guaranteed.

Clients on the 12-month Maximum Profit Package may pause coaching for up to 30 days due to:

• Medical emergency

• Family crisis

• Unforeseen business closure

To request a pause:

• Submit your request in writing to coach@converter.agency

• Provide supporting documentation

• Await approval from Converter Agency

Approved pauses extend your contract end date accordingly. This is a one-time option per contract term. Monthly payments continue during the pause period unless otherwise approved in writing.

Converter Agency may reschedule sessions due to coach availability, holidays, or unforeseen circumstances. We will provide at least 48 hours notice and offer alternate times.

If the alternate time doesn't work for you, we'll find another option within a reasonable timeframe. If no mutually agreeable time can be found within that month, we'll credit you an additional session to be used within your contract term.

Every session you attend is recorded. After each session, you'll receive:

• Full session recording

• Transcript via Google Meet with Gemini

• Post-session recap email with 3-5 actionable tactics

If you miss a session without rescheduling, no recording or recap is available.

If you have questions about this policy, contact us at coach@converter.agency before purchasing. Once you've signed up, these terms are in effect.